Complaints Policy of The Milly Moo Right Now Foundation (TMMRNF)
TMMRNF views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint.
Our policy is:
To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
To make sure everyone at TMMRNF knows what to do if a complaint is received
To make sure all complaints are investigated fairly and in a timely way
To make sure that complaints are, wherever possible, resolved and the relationships are repaired
To gather information which helps us to improve what we do
Definition of a complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of TMMRNF
All complaint information will be handled sensitively , telling only those who need to know and following any relevant data protection requirements.
Raising A Complaint
Should you feel a complaint needs to be raised please either fill in the form below or e mail us at: