Complaints

Complaints Policy of The Milly Moo Right Now Foundation (TMMRNF)

TMMRNF views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint.

Our policy is:

To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint

To make sure everyone at TMMRNF knows what to do if a complaint is received

To make sure all complaints are investigated fairly and in a timely way

To make sure that complaints are, wherever possible, resolved and the relationships are repaired

To gather information which helps us to improve what we do

Definition of a complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of TMMRNF

Confidentiality

All complaint information will be handled sensitively , telling only those who need to know and following any relevant data protection requirements.

Raising A Complaint

Should you feel a complaint needs to be raised please either fill in the form below or e mail us at:

themillymoorightnowfoundation@hotmail.co.uk